CIO – The Home Depot vs. Lowe’s

CIO Magazine (01Aug04) has a potentially interesting indepth article that outlines the “techological” and “business” details related to the battle for do-it-yourself home improvement dolars ($$$) in the U.S. – The Home Depot vs. Lowe’s.

They both plan to each spend around $300 million on information technology (IT) in 2004; and on the network side of the house Home Depot links all thier stores via T1 to an ATM backbone, and Lowe’s is using a frame-relay WAN with backup satellite communications.

On the data side – Home Depot started in 2002 using IBM DB2 warehouse on Regatta p690 servers, and Lowe’s has been using a Teradata warehouse since 2000.

I find both stores to be on equal footing here in San Diego. I have been periodically driving at little farther to a local hardware store to get better personal service & advice. Plus it seems to me that it is nearly always easier and faster to find stuff in the local hardware store.

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2 responses to “CIO – The Home Depot vs. Lowe’s”

  1. I’ve been to The Home Depot and Lowes, in Santee, twice in the past month. The customer service at Lowes is so much better than The Home Depot, there’s no comparison.

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  2. I’ve been to The Home Depot and Lowes, in Santee, twice in the past month. The customer service at Lowes is so much better than The Home Depot, there’s no comparison.

    Like

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